Blog

We want to keep you posted and publish occasional newsletters that can include news, information, opinions and data. Read everything we know.

Vortex Insider 12/16/13

By William May
Published: 12/18/13 Topics: Comments: -

This week is all about security. Please read and head. Read more

Coming to Skippy's Class ill Prepared

By William May
Published: 12/11/13 Topics: Comments: -

Looking back it is astonishing to realize that a world class scholar was teaching in a small community college off the beaten path in the Northwest corner of the country. She would have wowed any student in the finest college anywhere. Read more

Vortex Insider 12/09/13

By William May
Published: 12/09/13 Topics: Comments: -

This week the weather is in the news and its time to warm up properties. Technical news too makes it into the list as does a new concept called Manifest Photos. Please read and head. Read more

Sad Story for Non Renting Vacation Home Owner

By William May
Published: 12/06/13 Topics: Comments: -

Home Owner Association caretaker has bad news for vacation home owner who should have kept his home in rental, with which he could have retained the attentive eyes of a full time manager almost next door. Read more

Vortex Insider 12/02/13

By William May
Published: 12/02/13 Topics: Comments: -

This update is all about HelpBook.me our ace lodging software, Secret products, How to do Hourly Billing, Overtime, New Keysafes and how to Change Keysafe Codes. Read more

Vortex Insider 11/1/13 NorthwestSkiers.com

By William May
Published: 11/01/13 Topics: Comments: -

Plumbob Publishing has published a new website for an old magazine. NortwestSkiers.com is now online and staff members are listed as correspondents in some cases. Its good for skiers, snowboarders and our lodging partners. Read more

Vortex Insider 10/21/13

By William May
Published: 10/21/13 Topics: Comments: -

In this issue: Your list of Unit Notices, Owner & Staff Dashboards, Owner Self-cleaning procedures, Freshens Reminder. Newly enrolled properties. Read more

Labor Day 2013 - Another Flea Market Bonanza

By William May
Published: 09/09/13 Topics: Comments: -

Well it was another great Flea Market this Labor Day weekend in Packwood. Hundreds of vendors from all over the Northwest and some from across the US and Canada. Unofficial estimates are that there may have been 10,000 people on Saturday - but hey who's counting. Read more

How clean is clean enough?

By William May
Published: 03/15/13 Topics: Comments: -

Take the Deep Cleaning test. Most owners fail in their primary homes and, let's face it, second homes often get short shrift. Top property managers clean to high hospitality standards because failing to do so makes for unhappy guests and refunds. Read more

Vacation Rental housekeeper spills the beans

By William May
Published: 02/16/13 Topics: Comments: -

As professional lodging managers its not too often that we get a full glimpse of what life is really like for Rent by Ownes who manage their personal vacation homes. Here is a Q&A with a top housekeeper who has horror stories to tell. Read more

The Vacation Rental Dollar Store

By William May
Published: 01/16/13 Topics: Comments: -

Who knew that Dollar stores were such a good source of items needed to outfit a Vacation Rental home. This author learns a lesson and receives great customer service too. Read more

Manifest Photos for Lodging Properties

By Joseph Romain
Published: 12/16/12 Topics: Comments: -

Everyone shoots advertising photos for their properties, but smart owners and managers also shoot manifest photos to document anything and everything about their properties for insurance and customer service use. Read more

Setting Property Refund Policies

By William May
Published: 11/08/12 Topics: Comments: -

There are good reasons why Guests may be due a full or partial refund on their stay. And other reasons which can severaly and unfairly affect the property owners bottom line. Setting reasonable and logical cancellation and refund rules is just good business. Read more

Vacation Rental Huts on Wheels

By William May
Published: 10/15/12 Topics: Comments: -

How about a vacation rental on wheels, and no its not a mobile home Not exactly. Tom Kundig is an architect who had an interesting problem and more interesting solution. They're called Rolling Huts. You'll want to know more. Read more

Bed Bugs Are a Matter of When

By William May
Published: 09/11/12 Topics: Comments: -

Bed bugs have nothing to do with cleanliness. Sorry to gross you out but all they need to survive and thrive is warm fresh blood - maybe yours. But lodging operators can take steps to limit and eliminate those buggers when they arrive. (Notice we did not say if!) Read more

Vacation Rentals Enhance the Neighborhood

By William May
Published: 08/15/12 Topics: Comments: -

Going to a grand hotel for grand service will never go away. Stopping for a quick night at a convenient motel makes long trips easier. And now Vacation Rentals allow property owners to share their homes with responsible guests. It lights up the neighborhood, keeps home in good condition and shows the communities hospitality. Read more

Netiquette - How to Write an Email

By William May
Published: 07/18/12 Topics: Comments: -

RSVP: Not everyone remembers what this means, but if you need a response include it and/or remind the user to respond such as "Please let me know your thoughts one way or the other." Read more

Ocean Song Cottages Joins Goldener Resorts

By Taylor May
Published: 07/03/12 Topics: Comments: -

Goldener Resorts announces that Ocean Song Cottages have joined its network so that the updated but traditional beach cottages can be offered to a wide group of visitors. Read more

Stealing Music for Your Video is Expensive

By William May
Published: 06/23/12 Topics: Comments: -

Creating a swell video for your vacation rental home is easier and cheaper than ever. You'll be tempted to use your favorite song to set the mood and reel in more renters. But becareful with which tune you pick or it will cost you dearly. Read more

Tourism Destinations are Killing Tourists

By William May
Published: 06/01/12 Topics: Comments: -

Tourism is a clean, responsible industry that brings in visitors anxious to shop, attend events, tour attractions, rent lodging, and pay the taxes that go with them. So why do local government officials kill vacation rentals and turn away the easy spending guests who want them? Read more

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DETAILS: We work to keep this information up to date, but details do change from time to time based on circumstances, often on short notice, and sometimes beyond our control. To verify any answer or other information you may need, please call or email us anytime. Allow a reasonable amount of time for response. Only legitimate inquiries will be answered.